A curriculum for the Service Design 101 course with readings and case studies

• Courses
• Service delivery
• Reading lists

Collaborating with Philadelphians to design better City policies and services.

• Govtech
• Design
• Service delivery

Civic Service Design refers to the practice of creating, better understanding, and improving upon programs at any stage; we use “civic service design” to mean applying the tools and methods of service design to government-run or funded programs.

• Design
• Playbooks and design principles

Collaborating with Philadelphians to design better City policies and services.

• Govtech
• Design
• Co-design

These tools can help you test ideas and products with real users so you design services that work for people. There are also tools to help you present research in a meaningful way and bring it to life.

• The Tech
• Engagement tech
• Participatory democracy

Lou Downe, Director of Design and Service Standards for the UK Government opens #ServicesWeek 2019

• The People
• Build something
• Playbooks and design principles

This playbook is a crash course on service design. It works alongside the 13 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service.

• The Tech
• Govtech
• Digital standards

Online course offered through Georgetown University’s Initiative on Technology and Society, the Beeck Center for Social Impact + Innovation and the McCourt School of Public Policy: a continuing education course to help participants rapidly grasp digital fundamentals in a way that is practical and relevant to their work.

• Govtech
• Learn about civic tech
• Online courses

In the context of increasingly complex challenges and unprecedented opportunities offered by technology, the MENA – OECD Working Group II on Open and Innovative Government supports MENA countries through regional exchange and dialogue to build public sectors that innovate, engage citizens, open up their data and information and follow the principles of digital and user-centred policy and service design.

• Govtech
• Working groups

Individual modules Citizen-Centred Service Design Becoming Citizen-Centric Public Service Delivery Fundamentals Listening to and Understanding Citizens Continuous Service Improvement Becoming an Inclusive Leader Building Service Culture Effective Service Delivery Management

• trainings

• Govtech
• Online courses

The Biden Administration's approach to human-centered design to re-orient government around a core set of "life experience" personas

• Govtech
• Design
• Access social benefits

Social Science One implements a new type of partnership between academic researchers and the private sector to advance the goals of social science in understanding and solving society’s greatest challenges.

• Civic data
• Media
• Fight disinformation

The programme provides you with the planning, management and technical skills necessary to lead and transform public organisations to be open, inclusive, innovative, flexible and effective using Information and Communication Technology (ICT).

• Academic programs

Civic Design Lab (CDL) is a civic service design and innovation team within Oakland City Hall that grew out of the Resilient Oakland initiative.

• The People
• Build something
• Innovation teams and labs

International community of policymakers, service designers, digital people & others working to reform government and make public services better

• The People
• Meet the others
• Socialize online

To assist agencies to modernise and transform their government services, the Department of the Premier and Cabinet has developed these four toolkits.

• toolkits

• The Tech
• Govtech
• Engagement tech

At the heart of CharityBase is the most comprehensive source of public data on charities in the UK.

• Civic tech catalogs
• Nonprofit tech

18 - 20 November 2019 in Rotterdam

• The Tech
• The People
• Govtech